Jagxhiu announces 400 new services on eKosova 2.0 within two years

The eKosova platform is expected to add 400 electronic services over the next two years. Minister of Digitalization and Public Administration Lulëzon Jagxhiu announced the plans in an interview with RTK Prime, where he discussed digital transformation, public administration reform and plans to use artificial intelligence.

According to Jagxhiu, eKosova currently offers citizens and businesses more than 330 electronic services, and more than 1.2 million users are registered on the platform.

The contract to develop the new version, eKosova 2.0, was signed in June. The minister said that, alongside the expansion of services, the platform will have new features, better performance, stronger security, and improved design and architecture. Some of its features will be powered by artificial intelligence.

Jagxhiu stressed that digitalization should not be limited to moving bureaucratic procedures from paper to a screen. Digital transformation, he said, should also reshape and simplify processes. More than 730 services at the central and local levels have been simplified so far through a program to prevent and reduce administrative burdens.

He listed digital services in healthcare and education among the ministry’s priorities. A patient portal is being developed, and its services will be accessible through eKosova. The ministry is also in talks with the University of Prishtina and other universities about making their services available to students through the platform.

A project is also being developed in the healthcare sector in cooperation with the Ministry of Health and with support from the World Bank. Jagxhiu said 14 components of the health information ecosystem are expected to be built over the next three years.

For institutions’ internal operations, the minister highlighted a government-wide platform designed to connect finance, human resources, payroll, asset and document management systems. He said it would help institutions plan and monitor their work and develop data-driven policies.

Jagxhiu also identified interoperability—the connection between institutional systems—as a priority, so that citizens are not repeatedly asked for the same information by different institutions. The existing interoperability platform connects more than 50 institutions and more than 69 information systems.

Meanwhile, a national interoperability framework is being drafted and is expected to be completed by January. Implementation of the new platform is scheduled to begin in 2027.

On digital infrastructure, Jagxhiu said changes are being prepared to modernize data centers with cloud technology and build a new government network architecture.

The minister said the goal of digital transformation is to make services easier for citizens to access, increase the efficiency and transparency of public administration, and contribute to the country’s economic development.