If a response cannot be provided within this deadline, citizens will be informed of the reasons for the delay and the expected timeframe for completing the process.

Hoti stressed that the obligation to respect citizens is a duty for every public official. He added that since taking office, his priority has been to improve the quality of services provided to citizens. To this end, new platforms for contact with the public have been established, including official addresses for complaints, requests and information, making interaction with the ministry easier.

The minister also emphasized the creation of an institutional culture that guarantees citizens direct, transparent and timely access. “I believe that public administration should serve citizens and that the ministry exists for them. I want every citizen to be treated with respect,” he concluded.

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